Contact us is available 24x7 for online orders.

We are also avalable during normal working hours to help you with any query.  Please contact us if you want help with selecting wines, catering for an event, or have a query about an existing order.  Contact us on:

Or complete the contact form below. 

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes between 2 and 5 business days depending on where it being delivered. Please note that with the state of the global pandemic, orders may arrive later than usual.

The order can be tracked. Contact us for tracking information or via your order page.

If your order hasn't arrived after 7 days, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Returns or exchanges

If it is not to your liking, contact us within 30 days to sort it out for you.

New Zealand shipping

Ship anywhere in New Zealand, rates available at checkout or on the product pages.

Chat or email for support

Contact us for product advice, food/wine pairing, or catering for an event. Or just to yarn about wine.